Communication & Promotional Materials
Manager Resources
Looking for some suggestions as to how to use the materials and see some "best practices" recommended by other Aetna EAP clients? Use the guide and checklists below to help you promote the services.
Program Promotion
- Guide for EAP Services (Word) (no Telephonic Worklife)
- Checklist for EAP Services
(no Legal/Financial/Identity Theft) - Guide for EAP & Telephonic Worklife Services (Word)
- Checklist for EAP & Legal/Financial/Identity Theft Services
Direct Website Link
Want to put a direct link to the member website off your intranet site? Right-click on the graphic icon below and select the option to save the picture as a file in a directory on your computer.
Then you can place the icon on your intranet site and link to one of the URLs (below). Replace the XXXXXXXX with your unique Username & Password.
http://www.mylifevalues.com/login.aspx?txtUserName=XXXXXXXX&txtPassword=XXXXXXXX
http://www.resourcesforliving.com/login.aspx?txtUserName=XXXXXXXX&txtPassword=XXXXXXXX
Manager E-Cards
- Management Services E-Card (Outlook)
- Crisis Support E-Card (Outlook)
- Suicide Prevention E-Kit for Managers (Outlook)
Management Tools
- Management Services Guide
- Manager's Guide to Making Effective EAP Referrals
- Management Referral Release Form
- Manager's Resource Guide for the Workplace
Manager Flyers
Seminars/Trainings
Contact Us
Training Inquiries If you have a question about a training you are in the process of scheduling, or have scheduled, you may contact the EAP Training Department at Seminarrequest@rfl.com.
Schedule A/Schedule C/5500 Requests If you need a Schedule A and/or Schedule C for 5500 filing, email your request to EAP_APSupport@aetna.com.
Billing Inquiries If you have questions about your EAP invoice, you can email the EAP billing department at EAPBillingSupport@aetna.com.
Crisis Support Services If you need onsite crisis support services or consultation, feel free to directly contact our Organizational Risk Management Services team at1-800-243-5240.
Accessibility Services
Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard.
If you are having trouble accessing information on our website, our Customer Service representatives can assist you. Please call us at 1-888-765-8541. Relay services for individuals with a hearing disability are available by dialing 711. If you need a PDF document in an accessible format, you can request it directly by completing this online form.